| Agent | Purpose | Integrations |
|---|---|---|
| Order Tracker | Track orders, shipping status, delivery updates | Order DB, Shipping APIs |
| Returns Handler | Process returns, refunds, exchanges | Order DB, Payment Gateway |
| Product Expert | Answer product questions, recommendations | Product Catalog, Reviews DB |
Intelligently routes incoming queries to the appropriate specialist agent based on intent detection. Handles handoffs between agents when needed.
| Agent | Status | Capabilities |
|---|---|---|
| Support Router | Created | Intent detection, Agent routing, Context handoff |
| Order Tracker | Created | Order lookup, Shipping status, Delivery tracking |
| Returns Handler | Created | Return eligibility, Refund processing, Exchange flow |
| Product Expert | Created | Product search, Recommendations, Specs lookup |
Your 4-agent e-commerce support system is ready. Before deployment, let's run validation tests on each agent.
Ready for testing
Intent classification accuracy test, routing logic validation
Ready for testing
Order lookup tests, shipping API integration tests
Ready for testing
Return flow tests, refund calculation tests
Ready for testing
Product search tests, recommendation accuracy tests
| Agent | Tests | Passed | Failed | Duration |
|---|---|---|---|---|
| Support Router | 12 | 12 | 0 | 1.2s |
| Order Tracker | 18 | 18 | 0 | 2.4s |
| Returns Handler | 15 | 15 | 0 | 1.8s |
| Product Expert | 20 | 20 | 0 | 2.1s |
Your complete e-commerce support system passed all 65 validation tests. All 4 agents are ready for deployment.
Deploy agents sequentially
Deploy Router first, then add specialist agents one by one. Safer, easier to debug.
Deploy all agents together
Deploy entire system at once. Faster but harder to isolate issues.
Gradual rollout
Route 10% of support traffic to new system, monitor, then expand.
| Agent | Status | Endpoint | Version |
|---|---|---|---|
| Support Router | Live | /agents/support-router | 1.0.0 |
| Order Tracker | Live | /agents/order-tracker | 1.0.0 |
| Returns Handler | Live | /agents/returns-handler | 1.0.0 |
| Product Expert | Live | /agents/product-expert | 1.0.0 |
All 4 agents are now live in staging. The Support Router is configured to orchestrate the specialist agents automatically.
staging.api.example.com/support
All customer queries enter here and get routed to specialists
Intent-based distribution
Orders → Order Tracker | Returns → Returns Handler | Products → Product Expert
Seamless transitions
Agents can transfer conversations when topics change
Choose an agent from the sidebar or create a new one using the chat